AMWU Members Helpdesk: Outbound Officer - Part Time

The AMWU is one of the largest manufacturing unions in Australia. We represent members in the metals trades, printing, paper industry, vehicle industry, food and confectionary as well as technical trades and professions.


We currently have a part time position available for someone interested in getting involved in the union movement. The hours of work for this position are Monday to Thursday, 4pm – 8pm. Availability across all four days is required.


The position involves making outbound calls to our members in relation to general outbound campaigns as per the direction and needs of the AMWU. Some of these include::


  • Conducting surveys with our members on industrial issues in their workplace
  • Engaging with our new members
  • Following up on outstanding dues


The position works closely with National and State Offices of the AMWU, and requires well developed oral and written communication skills. 


Hours of Work

4pm to 8pm Monday to Thursday  


Selection Criteria

Successful applicants should have commitment to the principles of trade unionism and demonstrate the following:


  • High level customer service and outbound call ability
  • Confident approach to interacting with members
  • High level telephone communication skills
  • Team based skills
  • Strong analytical skills
  • Positive attitude under pressure
  • Quick and accurate keyboard skills
  •  High level skills in Microsoft Word, Excel and Internet Explorer
  • Strong interest in Industrial Relations


Outbound Helpdesk Officers are employed on a part time fixed term basis on a 12 month contract and will be paid $28 per hour, plus 10.5% superannuation.

Tertiary qualifications, or study toward a qualification, in Industrial Relations, Social Sciences or Economics and / or equivalent experience is desirable.


Applications should be received by close of business Friday, 18 September, 2015. Please forward your applications to:


Helpdesk Coordinator: Omayma Jaber   


Email: helpdesk@amwu.asn.au              





Helpdesk Coordinator


PO Box 160



For further information on the position please contact AMWU Helpdesk Co-ordinator Omayma Jaber on 1300 732 698.


The AMWU is an equal opportunity employer


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Australian Manufacturing Workers Union

Closing Date

Friday, September 18, 2015

Closing Time

06:00 PM


PO Box 160
Granville, NSW 2142

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Contact Name

Omayma Jaber

Contact Email

Contact Phone

02 8863 7900

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