Full Time Industrial Relations Customer Service Officer

The AMWU Helpdesk has one position available. Please find the job description below. 

Full Time Industrial Relations Customer Service Officer 

The position involves providing external advice to the most important people within the Union, our members. This advice is primarily to be given over the telephone or email systems in relation to members industrial entitlements. You will be required to:

 Provide timely, accurate responses to a member or delegates industrial inquiry.

  • Utilise industrial information on awards, agreements, union policy and publications.
  • Manoeuvre around Industrial Databases and Intranet Information portals.
  • Regular administrative duties associated with membership and industrial inquiries
  • The position works closely with National and State Offices of the AMWU, and requires well developed oral and written communication skills.  

In addition to this function, there will be an outbound call component to the job where you may be required to call our delegates / members, to advise them of meetings, conduct surveys etc. 

We require a person with the following skills: 

  • High level customer service
  • High level of telephone communication skills
  • Team based skills
  • Strong analytical Skills
  • Positive attitude under pressure
  • Quick, accurate Keyboard skills
  •  High level & Use of Microsoft Word, Excel & Internet Explorer
  • Strong interest in Industrial Relations 

A tertiary background in Industrial Relations, Social Sciences or Economics and / or equivalent experience is desirable. 

A commitment to the principles of trade unionism would be an advantage. 

You will be required to work between the hours of 8am – 6pm at the AMWU Helpdesk located in the Granville Office. 

The position is a fixed term contract of 12 months and, is graded as an Assistant Research Officer, Level 1.

You will be required to work at the AMWU Helpdesk located in the Granville Office. 

If you have any questions or require further information please contact  Leanne Lee on 02 8863 7900.

Applications should be received by close of business Friday 28th November, 2014 by: 

Email: helpdesk@amwu.asn.au 

Post:   Helpdesk Co-ordinator


PO Box 160

Granville NSW 2142 

 AMWU Helpdesk

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AMWU ( Australian Manufacturing Workers Union )

Closing Date

Tuesday, November 18, 2014

Closing Time

07:00 PM


133 Good Street Granville NSW 2142
Granville, NSW 2142

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Contact Name

Leanne Lee

Contact Email

Contact Phone

02 8863 7900

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