Fulltime Industrial Relations Customer Service Officer

The AMWU is one of the largest manufacturing unions in Australia. We represent members in the metals trades, printing, paper industry, vehicle industry, food and confectionary as well as technical trades and professions. 

The Union has a“” fixed term contract -12 months - ” available for someone interested in becoming involved in the union movement.

The position involves providing external advice to the most important people within the Union, our members. This advice is primarily to be given over the telephone or email systems in relation to members industrial entitlements.

 You will be required to complete a selection of the following: 

  • Provide timely, accurate responses to a member or delegates industrial inquiry.
  • Utilise industrial information on awards, agreements, union policy and publications.
  • Manoeuvre around Industrial Databases and Intranet Information portals.
  • Complete administrative tasks associated with Union membership and Database maintenance
  • The position works closely with National and State Officials of the AMWU, and requires well developed oral and written communication skills. 

In addition to this function, there will be an outbound call component to the job where you may be required to call our delegates / members, to advise them of meetings, conduct surveys etc.

We require a person with the following skills: 

  • High level customer service
  • High level of telephone communication skills
  • Team based skills
  • Strong analytical Skills
  • Positive attitude under pressure
  • Quick, accurate Keyboard skills
  •  High level & Use of Microsoft Word, Excel & Internet Explorer
  • Strong interest in Industrial Relations

A tertiary background in Industrial Relations, Social Sciences or Economics and / or equivalent experience is desirable. A commitment to the principles of trade unionism would be an advantage.

You will be required to work between the hours of 8am – 6pm. You will also be required to work one late shift per week from 11:30am – 8pm at the AMWU Helpdesk located in the Granville Office.

If you have any questions or require further information please contact or Leanne Lee on 02 8863 7900.

Applications should be received by close of business Friday 28, November, 2014 by: 

Email: helpdesk@amwu.asn.au       

Post:   Helpdesk Co-ordinator


PO Box 160

Granville NSW 2142


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Australian Manufacturing Workers Union ( AMWU )

Closing Date

Friday, November 28, 2014

Closing Time

05:00 PM


133 Good St
Granville, NSW 2142

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Contact Name

Leanne Lee

Contact Email

Contact Phone

02 8863 7900

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