Industrial Relations Customer Service Officer – Part Time

The AMWU is one of the largest manufacturing unions in Australia. We represent members in the metals trades, printing, paper industry, vehicle industry, food and confectionary as well as technical trades and professions.

We currently have a part time position available for someone interested in getting involved in the union movement. The hours of work for this position are Monday to Thursday, 4pm – 8pm. Availability across all four days is required.

The position involves making outbound calls to members in relation to some of the following: 

  • Conducting surveys with members on the current industrial climate and issues specific to their workplace
  • Following up on member dues that have fallen a little behind.
  • General outbound campaigns as per needs of the AMWU.
  • Using AMWU Databases and Intranet Information resources.

The position works closely with National and State Offices of the AMWU, and requires well developed oral and written communication skills. 

Hours of Work

4pm to 8pm Monday to Thursday - minimum availability 3 days per week

Selection Criteria

We require a person with the following skills:

  • High level customer service and outbound call ability
  • Confident approach to interacting with members
  • High level telephone communication skills
  • Team based skills
  • Strong analytical skills
  • Positive attitude under pressure
  • Quick and accurate keyboard skills
  •  High level skills in Microsoft Word, Excel and Internet Explorer
  • Strong interest in Industrial Relations

Tertiary qualifications, or study toward a qualification, in Industrial Relations, Social Sciences or Economics and / or equivalent experience is desirable.

Applications should be received by close of business  Friday, 6 February 2015: 5pm

Email: helpdesk@amwu.asn.au               Post:   Helpdesk Co-ordinator


                                                                           PO Box 160

                                                                           Granville NSW 2142

For further information on the position please contact Omayma Jaber on 1300 732 698.

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Closing Date

Friday, February 06, 2015

Closing Time

05:00 PM


PO Box 160
Granville , NSW 2142

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Contact Name

Omayma Jaber

Contact Email

Contact Phone

02 8863 7900

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