Information Services Officer (Part time - 20 hours per week, 3 month temporary role)

Information Services Officer

(Part time – 20 hours per week, 3 month temporary role)


  • Dynamic and professional team

  • Great team environment

  • Well respected organisation improving the Community

  • 9 day fortnight

  • SYDNEY CBD location


The Information Services Officer provides timely accurate advice to all members of the Union; and communication and support internally.  This is a key role within the Union, requiring an outstanding communicator, who is passionate about professionalism in a call centre. This role is a 3 month temporary role, working 20 hours per week, with the possibility of an extension of time depending on Union needs.

Essentials skills:

  1. Must be an excellent communicator with highly developed interpersonal skills and an attitude conducive to optimum customer satisfaction.

  2. Ability to deal effectively with a variety of people, both customers and staff. Highly developed in interpersonal communication skills.

  3. Must have a proven aptitude for customer service in a high volume telephone traffic environment.

  4. Conflict resolution, listening and problem analysis skills.

  5. Personal skills to be customer oriented, self-motivated, self-assured, self-disciplined, enthusiastic and have an eye for attention to detail.

  6. A demonstrated ability to work within a team environment and to work unsupervised.

  7. Computer literate with intermediate skills in word, excel, data bases and electronic mail systems.

  8. Demonstrated understanding of and ability to deal with equal employment opportunity, discrimination and harassment issues.

  9. An understanding of WH&S issues relating to the workplace.

  10. Commitment to Union principles and involvement in the Union movement.

  11. Debt collection experience.


    In order to qualify for this role, you must meet the selection criteria which forms part of the Position Description.  Applicants must include in their application a brief letter of introduction, succinct answers for each of the selection criteria as per Position Description and a resume.

    For further information including the Position Description please visit the Union’s Website www.usu.org.au or contact Leonie on 02 9265 8211.


    Applicants will need to submit application to hrofficer@usu.org.au  by 12pm, Tuesday 30 June 2015.   No late applications will be accepted.


Julie Payte

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United Services Union

Closing Date

Tuesday, June 30, 2015

Closing Time

12:00 PM


Level 7 321 Pitt Street
Sydney, NSW 2000

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Contact Name


Contact Email

Contact Phone

(02) 9265 8211

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