Union outbound contact centre 20160824

About us:
The Australian Workers’ Union is the nation’s oldest and largest blue-collar trade Union representing over 100,000 working men, women and their families. Our Union stands up for working families by ensuring that our members get the pay, conditions, safety and respect that they deserve.


About the job:
We are looking to employ an enthusiastic operator to contact members who have become un-financial. This is a really important role for our union and you will be working as part of a great team.

The Outbound Contact Centre (OCC) Operator position is available on a casual basis.


  • Demonstrated ability and knowledge in recruitment conversations
  • Proven ability to maintain confidentiality and deal with sensitive and difficult matters in a diplomatic manner
  • Competent and proficient in data entry
  • Demonstrated ability to work well in a team and under limited supervision.
  • Attention to detail
  • Experience with Microsoft Office


  • Customer service or call centre experience
  • Experience within a Union or Not For Profit
  • Awareness of Unions, campaigns and issues affecting workers
  • Languages other than English

Key Duties

  • Conduct calls to un-financial members
  • Recruit and retain union members

The casual positions are based in the AWU National Office, Sydney.

Hourly rate

The hourly rate for this position is $36PH (inclusive of casual loading) + plus superannuation.

To apply for this role, please send a letter of application, along with your resume to Kate Brandreth, National Campaigns Director via email - kate.brandreth@nat.awu.net.au, using the subject line: Outbound Contact Centre Operator.

Applications Close on COB Wednesday, 31st of August 2016.

For further information about this position please call Kate on 02 8005 3333.

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Closing Date

Friday, September 09, 2016

Closing Time

05:00 PM


Level 10
377-383 Sussex Street
Sydney, NSW 2000

Google map and directions

Contact Name

Kate Brandreth

Contact Email

Contact Phone


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