Help Desk Support 20180213

Help Desk Support, Projects and Compliance Team

Permanent Full-time

$56,274.00 per annum + 12 RDOs

+ Christmas shut down

The New South Wales Nurses and Midwives’ Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch) seeks a Help Desk Support person to join our Projects and Compliance Team on a permanent full-time basis.

In this role you will:

Under the direction of the Help Desk Team Leader:

Level 1 IT Support

  • Provide support to end-users including telephone, remote and face to face advice and assistance.
  • Troubleshoot problems with network, laptops, desktops, mobile devices, printers, firmware and software.
  • Assist with the upgrading and replacement of existing software and hardware.
  • Assist in the installation and support of desktop PCs, iPhones, iPads and laptops.
  • Assist with the maintenance and support of equipment and software, including computers, printers and photocopiers.
  • Assist in configuring network and office systems.
  • Provide support for Association staff in the efficient use of the Association's information technology, including the production of user guides.
  • Assist with the maintenance of the intranet.

Events and Meetings Support

  • Provide support and assistance with video conferencing equipment, conference room PA and Association Video Projectors.
  • Provide Helpdesk support during Association events such as Annual Conference and Committee of Delegates


  • Log, manage and own incidents end to end through our Service Desk ticketing system.
  • Contribute to the accurate maintenance of the Asset database.
  • Document systems and processes as required

To be considered for this role you require:

  1. Demonstrated experience in a similar position
  2. Excellent communications skills (oral and written) with ability to communicate with staff at all levels
  3. Proven commitment to help people and provide excellent customer service
  4. Technical and problem solving aptitude
  5. A can do attitude with the ability to work under pressure
  6. Passionate about IT with desire to learn and develop skills
  7. Relevant qualifications in IT hardware and software support or equivalent experience

How to apply for this position:

Click here to submit your application online. Your application must briefly address each point of selection criteria found in the Help Desk Support position description.

NSWNMA / ANMF NSW Branch is an Equal Opportunity Employer and fosters a diverse workplace.

Applications close 19 February 2018.

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New South Wales Nurses and Midwives' Association

Closing Date

Monday, February 19, 2018

Closing Time

11:55 PM


50 O'Dea Ave
Waterloo, NSW 2017

Google map and directions

Contact Name

Employee Relations

Contact Email

Contact Phone

(02) 8595 1234

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