Membership Services Coordinator 20180524


Membership Services Coordinator,

Membership Services Team

Permanent Full-time

$93,895.00 per annum + 12 RDOs + 5 weeks annual leave

+ Christmas shut down

The New South Wales Nurses and Midwives’ Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch) seeks a Membership Services Coordinator to join our Membership Services team on a permanent full-time basis.

In this role you will:

  • Lead and supervise the Membership Team, with a focus on developing and improving member services and retention
  • Develop, document and maintain systems to assist the membership staff in their day-to-day operations
  • Ensure the membership  system is maintained in accordance with relevant legislation
  • Coordinate and oversee the processing of membership payments and communications
  • Processing of membership waivers and refunds
  • Undertake data analysis of membership profiles then provide recommendations to improve member service and retention
  • Prepare monthly Council reports
  • Ensure compliance with Privacy legislation.

To be considered for this role you require:


  1. Demonstrated knowledge and experience of membership systems
  2. Excellent analytical skills
  3. Highly developed interpersonal and communication skills
  4. Excellent problem-solving skills with the ability to troubleshoot and think laterally
  5. Ability to manage a high-volume workload and delegate as required
  6. Experience in leading, supervising, motivating and developing staff to achieve team and Association goals
  7. Demonstrated commitment to the trade union movement

How to apply for this position:

Click here to apply for this position online. Your application must briefly address each point of the selection criteria found in the Membership Services Coordinator position description.

Applications close 11 June 2018.

NSWNMA / ANMF NSW Branch is an Equal Opportunity Employer that fosters a diverse workplace.

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NSW Nurses & Midwives' Association

Closing Date

Monday, June 11, 2018 –
Tuesday, June 12, 2018

Closing Time

11:59 PM


50 O'Dea Ave
Waterloo, NSW 2017

Google map and directions

Contact Name

Employee Relations NSWNMA

Contact Email

Contact Phone

(02) 8595 1234

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