Helpdesk Coordinator

Position Title:                Helpdesk Coordinator

Employment Status:    Full Time, Fixed Term commencing: November 2015 to 02/09/2016 (10 months)

Salary, Classification Level:     $77,018 per annum,  Organising Support Specialist 1 (fixed pay point)

Conditions of employment and entitlements:

  • 15.4% superannuation
  • access to accrued days off
  • a comprehensive Employee Assistance Program
  • terms and conditions as per CPSU Staff Agreement

Position reports to:       Director of Information Systems Unit (ISU)

Positions reporting to this position are:    Nil

Location:    VIC, Melbourne

Overview of position

The role of the Information Systems Unit is to assist with technical issues relating to the CPSU IT Network Systems, applications, servers, printers, telephony and other IT related equipment. The Helpdesk Coordinator provides support to CPSU staff nationally on all IT matters and works closely with other staff in the Information Services Team (ISU) to ensure the ISU priorities and objectives are met. The right candidate will have highly developed technical skills, a can do attitude and excellent communication skills.



•  answer staff enquiries in relation to all IT related matters

•  log, update, prioritise, problem solve, follow-up and escalate support incidents

•  research solutions to solve issues and problems that are not routine matters

•  respond promptly and professionally to ensure all matters have been satisfactorily completed


•  after hours work will be required

•  co ordinate projects

•  roster systems maintenance work,  including after hours

•  other duties or projects assigned by the Information Services Unit  Director



  1. Demonstrated experience in IT support roles with a high quality service focus
  2. Demonstrated experience generating and analysing various statistical reports
  3. High level verbal communication and interpersonal skills
  4. Demonstrated analytical thinking and problem solving skills
  5. Ability to plan and organise work and achieve outcomes
  6. Ability to work semi-autonomously, demonstrate initiative, drive and resilience in a changing environment
  7. High level of accuracy and attention to detail
  8. Extensive technical knowledge and work experience with, Window Server 2008, Window Server 2012, Exchange Server 2010, Microsoft Office 2010, Windows scripting, Active Directory
  9. Well developed written communication skills

Please submit your application by COB Tuesday 20th October 2015

You must complete the on-line Employment Application Questionnaire and address the Selection Criteria to be considered for this position.

Please visit our website at https://cpsu.wufoo.com/forms/cpsu-employment-application/ to access the Employment Application Questionnaire.

 The CPSU is an equal opportunity employer and actively encourages women, Aboriginal and Torres Strait Islanders, and people from culturally and linguistically diverse backgrounds to apply for position. Selection is merit based. 





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CPSU - PSU Group - Melbourne

Closing Date

Tuesday, October 20, 2015

Closing Time

05:00 PM


10 440 Collins St
Melbourne, Vic 3000

Google map and directions

Contact Name

Robert Alessi

Contact Email

Contact Phone


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