Member Service Centre (MSC) Organiser 20160729

Position Title: Member Service Centre (MSC) Organiser

Position Location: Sydney, NSW

Employment Status: Permanent positions

Classification & Salary:   MSC Organiser 1.1, $67,335 + 15.4% superannuation

Conditions of employment:

  • flexible work practices and access to accrued days off
  • best practice maternity leave provisions (26 weeks paid) and supporting parental leave (six weeks paid)
  • employer super contributions on paid or unpaid parental leave for a period equal to a maximum of 52 weeks
  • a comprehensive Employee Assistance Program
  • a strong commitment to training and development
  • salary sacrificing


Position reports to:    Director of MSC & Team Leader


Positions reporting to this position are:      Nil


Position Location:     Sydney



Community and Public Sector Union - CPSU (PSU Group)

The CPSU (PSU Group) is one of Australia’s most active and innovative trade unions, with over 55,000 members nationally. CPSU members work in the Australian Public Service, the ACT and NT governments, and a number of community and private sector areas. The CPSU supports a strong, independent public sector and the essential services it provides to the community. We believe every worker deserves dignity and respect, a safe workplace, decent pay and conditions, rights at work and a balanced working life.

As an employer we offer family friendly conditions and leave entitlements, 15.4% superannuation, and access to health and wellbeing initiatives. Our friendly staff are passionate about the work they do and committed to union values, helping others, and making a positive contribution to society. Working with the CPSU means you will work side by side with other union members to make our workplaces and communities fairer.








Overview of Position

The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.

The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:

  • helping members achieve fairness at work, job security, and the best possible pay and decent conditions
  • being a union that most employees want to join
  • promoting our members’ issues in the public and political arena





(required skills, knowledge & ability)


  • A commitment to union values and principles, helping others and making a  contribution to society
  • Committed to high service standards
  • Demonstrated high-level communication skills
  • Confident and enjoys dealing with people over the phone
  • Capable of dealing with peak inbound phone call demands
  • Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
  • Ability to work as part of a team and independently
  • Good record-keeping skills
  • Experience working with a membership based relational database package




  • Experience as a union activist or delegate
  • Involvement in union, community, student, environment or other campaigns/collective activities
  • Previous experience processing payments and membership records over the phone
  • Outbound calling experience, survey data collection
  • Answering industrial inquiries and advising delegates and members
  • Managing individual industrial cases such as Workers Compensation



Please submit your application by COB Monday, 8 August 2016.




You must complete the on-line Employment Application Questionnaire and address the Selection Criteria to be considered for this position.


Please visit our website at https://cpsu.wufoo.com/forms/cpsu-employment-application/ to access the Employment Application Questionnaire.



The CPSU is an equal opportunity employer and actively encourages women, Aboriginal and Torres Strait Islanders, and people from culturally and linguistically diverse backgrounds to apply for position. Selection is merit based.  Part time employment opportunities may be considered where suitable.

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Closing Date

Monday, August 08, 2016

Closing Time

06:00 PM


level 5
191-199 Thomas Street
Hay 6150

Google map and directions

Contact Name

Robert Alessi

Contact Email

Contact Phone


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