United Voice Victoria - Lead Industrial Officer

United Voice Victoria is powerful member-led union driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning in the community and politics.


The Lead Industrial Officer’s role is to:

  • Manage a caseload which includes resolving workplace issues by providing industrial advice to members over the phone and on site and advocacy with employers and before industrial tribunals to ensure that members’ entitlements are being enforced.
  • Lead a team of industrial officers to resolve individual and collective issues effectively
  • Work with the Industrial Director to supervise, manage and allocate workload within the Team
  • Ensure the work of the team assists to retain union members, encourage new members to join, and increase member participation in their union
  • Maintain and develop the industrial knowledge and standards within the Team
  • Review and improve work practices and structures
  • Other duties associated with ensuring a high standard is maintained to provide assistance to Union members

We Offer

  • An exciting role in one of Australia's largest and most dynamic unions that is pioneering new ways to organise workers
  • Helping some of Australia’s most undervalued workers stand up and win respect;
  • Working alongside some of Australia’s best organisers in a union that pioneered organising in Australia
  • Great location near the Queen Victoria market
  • Six week’s annual leave and 12% superannuation

You Are: 

  • Passionate and driven to improve workers’ lives and help build the union movement
  • Dynamic and multi-skilled with a capacity to work independently
  • Have high level communication skills and a solid knowledge and understanding of the Australian Industrial Relations environment 

Key Tasks 

  • Lead the Workplace Issues Team 
  • Resolve your own assigned individual and collective case files
  • With the Industrial Director, allocate and manage case files and meet 1:1 with each Industrial Officer to review and progress their case file load fortnightly
  • Provide mentoring to each Industrial Officer on
    • Advocating in emergency meetings
    • Resolving case files for members
    • Using the Unison database to track and record the work of the Union Rights Centre
  • Advocate in the Fair Work Commission, the small claims jurisdiction of the Federal Circuit Court, and the Industrial Division of the Victorian Magistrates Court
  • Ensure the Union Rights Centre resolves individual issues in a timely manner
  • Work with the Industrial Director to ensure the Union Rights Centre identifies and resolves strategic collective issues in order to increase union membership and participation in the workplace
  • Ensure a high standard of correspondence, submissions, procedures and advocacy with employers, courts and tribunals
  • Recording and tracking conversations with members in UnionWare (membership database) 
  • Planning and Strategy 
  • Ensure continuous improvement to procedures and tools for answering member calls effectively
  • Ensure continuous improvement to procedures and tools for resolving individual and collective matters effectively
  • With the Industrial Director to ensure continuous improvement to the work of the teams in retaining members, encouraging non-members to join, and members to participate in their union
  • With the Industrial Director, prepare regular reports and meetings 


Industrial Director 

Key Selection Criteria

The Lead Industrial Officer demonstrates:

  • Experience in one of the following: union, community, social justice, student or other activist, campaigns, volunteer work or a relevant social sciences, industrial relations or related degree
  • Ability in managing expectations around dispute resolution
  • Ability in using legislation, awards and agreements to enforce member’s rights and entitlements
  • Has significant experience in advocating in meetings, preferably through the Fair Work Commission or the Small Claims Courts
  • Excellent written and verbal communication skills
  • Ability to track, analyse, report and improve workplace practices
  • Experience in managing a team 


United Voice provides competitive pay and working conditions; a salary range of $92,967 to $106,452 inclusive of motor vehicle allowance. The position also attracts 12% superannuation, 6 weeks annual leave, 25% leave loading and salary continuance insurance. 

To Apply 

Please send your application for this role to Dan Robson, Industrial Director, via the online form https://airtable.com/shrO8cBXZwkxFgcq7 with all the requested information.

Closing Date: 

Completed applications must be received by 12 noon, Thursday, 30th May 2019.



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Closing Date

Thursday, May 30, 2019

Closing Time

12:00 PM

Contact Name

Ghariza Sujak

Contact Email

Contact Phone

(03) 9235 7740

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