National Shared Services Team Member 20180131

We are looking for someone to be part of our newly created national membership team. You will be involved in the exciting challenge of being part of a new team as it transitions to providing membership services to our 8 branches and 120,000 members. You will be a detail oriented team player, flexible but a stickler for process, always looking for a better way to do things, excited about learning, great under pressure, excellent at prioritising, and a data nerd with great service delivery skills.

The duties of this position are:

  • Deliver a quality and professional service to all members and Branches of United Voice.
  • Work within the Shared Services Team to ensure the team meets its objectives.
  • Process membership transactions including new members, financial transactions and resignations.
  • Develop and maintain constructive working relationships with the Branch Executives and Branch staff with a focus on delivering on service expectations, adding value to Branch operations and problem solving.
  • Comply with policies and Standard Operating Procedures to ensure high quality and consistent service delivery.
  • Ensure workflow processes are actioned in a timely and consistent manner.
  • Ensure quality of data entry and take steps to enhance where possible.
  • Resolve and escalate queries as necessary.
  • Adhere to existing working practices, methods, and procedures.
  • Undertake relevant training and development activities.
  • Maintain confidentiality and observe data protection and associated guidelines.
  • Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.


Standard hours 7 hours per day/35 hours per week with the option to work an extra 20 mins per day for an RDO per month. Daily hours of operation are 8:30 am to 8:00 pm Western Standard Time/Western Daily Standard Time Monday-Friday. This position will be required to work as part of a roster which ensures coverage of the operational hours.

Selection Criteria

The skills required for this position are:

  • Experience in working in high performing teams;
  • Excellent customer/member service skills;
  • Experience in working in a shared services environment;
  • Excellent knowledge of databases systems and capacity to maintain them;
  • Excellent verbal and written communication and liaison skills;
  • Strong stakeholder management skills;
  • A commitment to the United Voice’s values

When Applying please ensure you include

  1. Cover letter
  2. Resume

3 Additional document explaining what knowledge and experience you have against the selection criteria

Completed Applications to be sent to Julie.sprake@unitedvoice.org.au

Salary $59,600

Closing date 7th February 2018

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United Voice National Office

Closing Date

Wednesday, February 07, 2018

Closing Time

06:00 PM


303 Cleveland St
Redfern, NSW 2016

Google map and directions

Contact Name

Julie Sprake

Contact Email

Contact Phone

8204 3000

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