Inbound Call Centre Officer – AMWU

Six to Twelve Months Fixed Term Temporary Maternity Leave Position

The AMWU has a fixed term temporary Inbound Call Centre Officer position available in our AMWU Helpdesk. This fixed term temporary position runs for six to twelve months. The successful candidate will be covering for another AMWU Inbound Call Centre Officer who is on maternity leave. The position involves providing quality service and advice over the phone and via email to the most important people within the Union – our members.

The Inbound Call Centre Officer is the first point of contact to support the Union’s members with their queries on membership and industrial entitlements and to assist with resolving the key issues and problems they face at work.  Our Helpdesk assists in building the strength of our Union and supports our Officials and Officers in organising and representing members and advocating for their rights at work.

The successful candidate will have highly developed administrative, time management, complaint resolution skills and will have experience working in a call centre environment.

Our Organisation

The AMWU is one of the largest manufacturing unions in Australia. We represent members in the metals trades, printing, paper industry, vehicle industry, food and confectionery as well as technical trades and professions.

The AMWU Helpdesk is an integral part of our Union and provides ongoing industrial support, advice and assistance to our valued members in workplaces nationwide. 

The AMWU Helpdesk is located at the Union’s National Office in Granville NSW.

Hours of Work

38 Hours, over five days per week, within the hours of 8am to 8pm, Monday to Thursday and 8am to 5.30pm on Fridays.

The Opportunity

Position: the position is a full-time fixed term temporary contract. This full-time fixed term temporary position runs for six to twelve months.

Salary: Helpdesk Assistant Research Officer, Level 1 under the AMWU Officials and Officers Wages structure – $72,893.60 plus 11.5% super.

One RDO per month. Successful candidates will be subject to a 6 month probationary period.

Key Role Responsibilities include:

Selection Criteria



The AMWU Helpdesk is a small and busy team, and we need a person who can work with others and can help to foster a mature, generous and supportive team culture.

Applications should be received by close of business on Tuesday, 11 June 2024. Please forward your application to the AMWU Inbound Helpdesk Co-Ordinator, Matthew Gilfillan.                



AMWU Inbound Helpdesk Co-Ordinator


PO Box 160


Please contact the AMWU Inbound Helpdesk Co-Ordinator, Matthew Gilfillan on 1300 732 698 for further information regarding the position.

The AMWU is an equal opportunity employer