Shipping, Returns & Refunds Policy

Shipping Policy

Goods will be dispatched for delivery within 7 working days after acceptance of an order.

Unions NSW reserves the right to not accept orders involving the shipment of goods to addresses outside Australia.

Returns & Refund Policy

General Conditions

Unions NSW will offer a refund or replace a good or service if it is subject to a major problem.

Sometimes goods or services can be temporarily or permanently unavailable due to circumstances beyond the control of Unions NSW. Unions NSW will offer a full refund in these circumstances.

Unions NSW may not agree to offer a refund or replace a good or service simply because the purchaser changes their mind. Unions NSW will not unreasonably withhold agreement subject to the purchaser advising Unions NSW within 21 days of the purchase date.

No refund will be made in the following circumstances:

A good has obvious signs of use;
A good is not in its original condition, is damaged or missing parts for reasons not due to our error;
A good is returned more than 30 days after the date of purchase;
The date of a room hire booking or event has already passed; and
Where the refund pertains to a downloadable product. Procedure for claiming a refund or replacement

To claim a refund a purchaser should contact Unions NSW at reception@unionsnsw.org.au

A decision on a request for a refund or replacement shall be made by Unions NSW within 5 working days of the purchaser’s notification to the prescribed email address that the purchaser is seeking refund or replacement.

Unions NSW will advise the purchaser of the approval or rejection of their request within 48 hours of the decision.

If approved, a refund or replacement good will be dispatched upon return and inspection of the original good.

Where Unions NSW agrees to replace a good or issue a refund, the good must be returned to L3 Trades Hall, 4 Goulburn Street SYDNEY NSW 2000.

A refund will be made in Australian Dollars and will refunded to the payment card.

Costs of return shipping

Except in relation to a good or service subject to a major problem, the shipping costs of returning a good shall be borne by the purchaser.

Additional principles – Room hire and events

Unions NSW will issue a full refund on the cancellation of a room hire booking or attendance at an event where the cancellation is received more than 15 working days prior to the scheduled date of the booking or event.

Cancellations made with less than 15 working days’ notice from the date of a room hire booking or event will incur an administration fee of 10%.

Cancellations made with less than 5 working days’ notice from the date of a room hire booking or event will incur an administration fee of 50%.

In the event that a room hire booking or event is cancelled by Unions NSW, Unions NSW will offer a full refund.

Definitions

An “event” includes a course or seminar.
The “date of purchase” is the date a person paid for a good or service.
A “good” includes publications and merchandise.
A “service” includes seminars, courses, events and room hire.
A “major problem” in relation to a good is when:

It would stop someone from buying it if they’d known about it;
It’s unsafe;
It’s significantly different from the sample or description; or
It doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

In relation to service, a major problem is when:

It would stop someone from buying it if they’d known about it;
It’s substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
It does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time; or
It creates an unsafe situation.